Important Information Regarding COVID-19
Last updated: Wednesday 6th January 2021
Current permitted numbers by the UK Government: Total Lockdown
Can weddings happen in England currently: No
Premier Photobooth & Events is committed to the well-being of our customers & the wider community.
During the COVID-19 (Coronavirus) outbreak, your safety and the safety of our staff is our primary concern.
Amid the uncertainties about COVID-19 (coronavirus) and the fast, ever-changing global picture, we want to make sure you have the information you need to make an informed decision about your upcoming/potential booking with Premier Photobooth & Events.
Key to this is following government recommendations closely, and with the recent change of government advice around the pandemic, we wanted to let you know that we’ve updated our COVID-19 (coronavirus) guidelines.
• Carefully monitoring the Government and Public Health England's (PHE) risk level assessment and to implement all new changes required, as quickly as possible.
• Continuous re-enforcement of the Government and PHE precautions to our staff to help prevent spreading of the virus, including regular hand washing through the provision of hand-sanitizer.
• Asking customers to follow government guidelines and ensure they are not exhibiting symptoms associated with Coronavirus before you book with us / if you have already booked, it's important to contact us straight away so we can discuss your options.
• Requiring staff who are exhibiting symptoms associated with Coronavirus to follow government guidelines, notify relevant individuals internally and self-isolate.
• Ensure we remain COVID-19 Secure at all times.
Along with taking official advice, we are also putting additional measures in place to help fight the spread of the virus. Each member of our staff will have:
Access to bottles of disinfectant spray and hand-sanitizer.
Facemasks / Visors available to all staff members, at all times, from the start and to the end of each and every booking.
Access to management via telephone at all times
Take cleaning equipment to every event, to clean props, as each customer handles them.
PLEASE NOTE THE FOLLOWING CHANGES DURING BOOKINGS:
If you have booked a guestbook with us, it may be necessary that we complete the guestbook after the event, as we will be taking more precautions such as cleaning of props after they have been handled by each customer during the event.
We continue to monitor Government and PHE guidelines closely and stand ready to make any necessary changes to protect you.
We have been advised that during this time, it is not appropriate for all props to be used during bookings.
We have taken out what we call 'high risk' props from our offerings during events, such as items that would be put near the mouth (such as cigars) or items that would go near the face (such as masks).
We will only have items that can be used in hands and which we can clean before the next guest touches the items.
We ask all customers to log into NHS Track and Trace before entering the area where the photo booth is, this is now a legal requirement.
What is Premier Photobooth & Events doing for its customers?
Customers who have upcoming bookings with Premier Photobooth & Events may need to make changes with us.
Usually, this would not be permitted without charge, but due to the circumstance, we understand this is out of your control and are currently allowing date changes if customers need to make them, providing we are available free of charge.
If you need to change your date:
Any bookings from Saturday 14th March 2020, can be changed to a new date. Currently we are allowing date changes free of charge up till 31st December 2021, providing we are not booked elsewhere, this policy is under constant review and as soon as government advise permits, we will revert to our usual policy.
PLEASE TAKE NOTE BEFORE CHANGING YOUR DATE WITH YOUR VENUE:
We ask customers to please contact us and ALL your suppliers BEFORE booking a new date with your venue.
We're speaking to a growing number of couples who are requesting a date change with us after agreeing a new date with the venue and couples are finding us and other suppliers may not be free as the conversation hasn't been had with suppliers beforehand.
We are trying as hard as we can to accommodate all couples, so please help us and other suppliers by discussing a range of dates with us all first and then speaking with your venue.
We're hearing many couples say venues are only offering them one date. This is against CMA guidelines and is called ''Frustration of Contract', venues must be offering couples a range of dates you can rebook to, not just one. If a venue only offers one date, a customer would be entitled to declare the contract between them, ''frustrated' and therefore be entitled to cancel without financial penalty providing that the wedding IS affected by COVID-19, and not just because the customer doesn't want to have the wedding anymore.
This is why we're asking couples to speak with suppliers first to get a range of dates that they could do, hopefully to find a date ALL suppliers can do, and to then speak and rebook the venue.
It’s important to involve your suppliers in these talks before re-booking with your venue as you may book a new date with your venue which some of your suppliers may not be able to accommodate.
It is important to note many suppliers do prior work on bookings.
We and ALL suppliers are trying our very best for our customers at this difficult time whilst trying to stay afloat ourselves, please help us to help you during this time.
Please note: We can only change to alternative dates if we are available and couples have spoken to us before rebooking with the venue.
If we are not available on your new date and it is not Premier Photobooth & Events who have had to make the amendment, we advise you contact your wedding insurance.
We will provide as much and whatever is required to help you make a claim
If you need to cancel:
In the unfortunate event you need to cancel due to COVID-19 (Coronavirus), we ask to see written proof of cancellation from your venue which we will need to have the reason for cancellation.
Once we receive this, we will provide you an official cancellation letter which you can then provide to your wedding insurance company to prove we have cancelled your booking due to COVID-19 (Coronavirus), other suppliers should be following a similar process.
If you need to contact us:
We are contactable during the following hours:
Monday - Saturday: 10:00 – 18:00
You can contact us on:
Phone: +44(0) 7401 546266 – Emmy (Director)
Thank you for your continued understanding and support during the unprecedented time.
We are here to support you as much as possible,
The Premier Photobooth & Events Team!